ISO 20000-1 is the worldwide standard which aims at IT Service Management. It specifies the requirements related to IT Service Management processes. The ISO 20000-1 Certification standard helps organizations to promote and encourage their assurance in the quality based services.
Implementing an ISO 20000-1 system will ensure you to operate more effectively, enforce compliance, improve
continuously and build on employee satisfaction. Certification also brings consistency to your business that results in a competitive advantage, improved reputation in the industry and the inherent efficiencies of a process-based business.
ISO 20000-1 addresses key issues like:
Like ISO 27001:2013, the ISO 20000-1:2018 can be implemented and Certified all IT Services organizations regardless of their size and type. This standard is especially suitable for organizations of software development. IT department of banks, public sector units, telecom industry, manufacturing and service industry, government organization.
The information technology management standard lasts for three years and is subject to mandatory audits to ensure that you are compliant. At the end of the three years, you will be required to complete a reassessment audit in order to receive the standard for an additional three years.
A continuous improvement in the quality of IT services.
It creates competitive advantage via the promotion of consistent and cost-effective services.
It helps in aligning information technology services and business strategy.
Higher customer satisfaction and improved reputation.
It helps in creating improved relationship between different departments via better definition and more clarity in terms of responsibility and goals.
It helps in Creation of a formal framework for current service improvement projects.
Through the creation of a consistent approach it aids major organizational changes
The certification process is defined in multiple steps, here is following steps briefly described:
Ardent will conduct certification audit with competent auditors and technical experts to ensure that the organization fulfilling the customer, statutory and regulatory requirement. And certify the organization to promote continual improvement culture and enhance customer satisfaction.
